Frequently Asked Questions

Contact us with the lock number (stamped on the front of the lock) and the brand of your cabinet if possible. With the lock code, we can usually cut a new set of keys in about an hour, and most in-stock orders ship the same business day. If you cannot find a code, send us a clear photo of the lock face and we will help identify it.

There are several common reasons your keys may not work. You may have the wrong keys for that lock, the lock itself may be worn out or broken, something may be stuck inside the keyway (usually a broken key tip), part of the cabinet mechanism connected to the lock (such as the file bar, cam, or latch) may be damaged, or the cabinet may simply need to be leveled so the drawers align properly. If you are unsure, send us a photo of the lock and we can help you diagnose the issue.

Yes. We can supply multiple locks keyed alike so that a single key opens all of them, which is very common for offices that want one master key per workstation or department. Just let us know how many locks you need and we will key them to the same code before shipping.

Yes, in most cases. If you provide us with the key code (or the existing key) and the brand of your cabinet, we can produce new lock cylinders keyed to match. This is a great option when you are adding a cabinet to an existing set and want to keep using the same key.

Most office furniture locks are held in place by a clip, nut, or set screw on the inside of the drawer or door. The exact removal steps depend on the brand and model of your cabinet, so we recommend checking our “How To” videos for step-by-step guidance. If your model is not covered, contact us with a photo of the lock from inside the drawer and we can usually walk you through the process.

Yes, in most cases. We carry a very large inventory of replacement keys, lock cylinders, file bars, and cabinet parts for many brands that are no longer in business. Send us the brand name, model number, or a clear photo of the lock and cabinet and we will let you know what we have available.

Yes, in many cases you can replace just the lock cylinder, barrel, or plug rather than the entire lock assembly, which is faster and less expensive. Whether this is possible depends on the brand and year of your cabinet, since some manufacturers used removable cores and others used one-piece locks. Send us a photo or the brand and we will confirm which option applies to you.

Yes, orders can be picked up in person at Acme Lock & Key Toronto. Visit Keyscut.ca for their current address, store hours, and directions.

There is no minimum order. We are happy to fill orders as small as a single key.

Orders ship by Canada Post or your preferred courier. You can also pick up in-store at our Toronto retail location, visit Keyscut.ca for details.

We offer a 100% guarantee on every key we cut. If we cannot supply a working key, we will refund your order in full, no questions asked.

The easiest way to identify the brand of your furniture is to visit our “Which Brand Do I Have?” page, which has photos and identifying features for the most common office furniture manufacturers. Look for stamps, labels, or unique hardware on the cabinet and lock; if you are still not sure, send us photos of the lock face, the inside of a drawer, and any labels and we will identify it for you.

No. We do not provide master keys to the public because allowing anyone to request one would undermine the security of every file cabinet using that lock system. If you are a building owner or facility manager who needs a legitimate master-key solution for your own equipment, please contact us directly so we can discuss secure options.

Usually, yes. Many customers still use cabinets built in the 1960s and 1970s that are noticeably heavier, stronger, and better built than most office furniture made today. Repairing a quality older cabinet with new keys, locks, or file bars is almost always far less expensive than replacing it, and it keeps a perfectly good piece of furniture out of the landfill.

Sometimes, but not always. The label on the front of a cabinet often shows the dealer or reseller rather than the actual manufacturer, and many cabinets were built by one company and sold under another brand name. For help identifying the true manufacturer, see our “Which Brand Do I Have?” page or send us photos and we will let you know.

No, not always. Many cabinet manufacturers used lock cores made by separate lock companies such as CompX, ESP, Hudson, or Chicago Lock, so the lock brand and the cabinet brand are often different. To identify your specific lock, check our “Which Brand Do I Have?” page or send us a clear photo of the lock face showing any code or logo.

No, we do not make keys for cars. We specialize exclusively in keys and locks for office furniture, file cabinets, desks, and similar equipment, which lets us keep a deeper inventory and broader expertise in that area. For automotive keys, please contact a local automotive locksmith or your vehicle dealer.

No, we do not supply keys or hardware for full-size building doors. Our focus is office furniture, file cabinets, desks, lateral files, and similar equipment. For house keys, commercial door hardware, or rekeying entry doors, please contact a local residential or commercial locksmith.

Email us at sales@keyscut.ca with your order number and phone number. We offer a 100% no-exceptions guarantee on our keys, if we cannot supply a working key, we will refund your order in full.

Yes, in many cases you can upgrade ordinary file cabinet locks to higher-security versions such as restricted keyways or pick-resistant cylinders, depending on the brand and lock body size. This is a popular option for offices that store sensitive documents. Contact us with your cabinet brand and we will let you know which upgrade options are available.