After 50+ years Long Life closed on January 1st, 2021. All Keys, Lock Cores & Housings were purchased by Acme Lock & Key Toronto
Common Lock Problems
Here are some of the most common file cabinet and lock problems, along with how to fix them.
- Cabinet not level. Notice how the gap at the top of the door is large while there is no gap at the bottom. Most manufacturers include leveling instructions. Cabinets should be levelled front to back for safety, and left to right for smooth operation. Use leveling glides on the bottom of the cabinet, or wood shims, to level it.
- Bottom of cabinet bent from moving. Remove the bottom drawer and straighten out the cabinet frame. This usually happens when cabinets are moved fully loaded.
- Old key broken in the lock. Remove the broken key (this can be tricky); see our guide on how to remove a broken key. Or replace the lock: it is usually quicker and easier to change the lock than to extract a broken key, often just two screws or one clip. See our how-to videos.
- Cabinet doors not closing all the way. Common causes: too much inside, a bent cabinet, or a cabinet that is not level.
- Lock and lock mechanism sticky. Lubricate with a little WD-40, and check the cabinet for any bent doors or other parts.
- Bent lock clip. Straighten or replace a bent lock clip so the lock can latch properly.
How to Order Replacement Keys
If you need replacement keys, email us the number stamped on the front of the lock. We can match most key codes from our inventory, and most orders ship the same day if the code is in stock.
Complete Common Lock Problems Photo Reference
Browse the full reference gallery below. Click any image to enlarge.
Need Help Finding the Right Lock or Key?
Send us a clear photo of your lock with the code stamp visible. We’ll identify the manufacturer, model, and exact replacement part needed usually within one business day.